The following terms and conditions of service regulates and define
the relationship between ServerScale hereby referred to as the “Provider” and or “Company”
and Clients, customers and or users such as guests. By using our services, you automatically
agree to all conditions mentioned within the following agreement, ensure you read and
understand this carefully.
Since our services are so diverse, additional terms will be mentioned by various
“checkpoints” throughout the Platforms You as the user, must abide by these terms and
services, be sure to keep them in mind when Accessing this service, we acknowledge, you
understand and agree to the following terms and conditions as stated within this agreement.
along with the terms and conditions stated in our Privacy Policy.
ServerScale will ensure any and written information will be easy to understand in the event
any doubt and or questions arise contact support immediately. ServerScale values all our
clients, and as such your security safety and accountability is exceptionally important to
us. All services provided and supported to clients must be lawful, as such clients,
customers and or one-time users such as guests will have access to multiple forms of
information, communication with the company and or posted material known as “Content” and or
enough information to provide adequate sales and optimization for all needs of said
clients.
We take security serious. When registering an account, you automatically agree to this here
terms of service and the privacy policy to gain access. You as the user agree to the
following.
You:
1. Will not share your account credentials with anyone.
2. Will take responsibility for the actions of your account.
3. Will be responsible for the security of your account.
4. Will not exploit any flaws in hardware or software of ServerScale, for any reason.
5. Will not attempt to circumvent any security features, for any reason.
6. Will report exploits and security flaws to us in a private ticket, upon discovering
them.
7. Will not perform any attack on any network, host or server, including but not limited to
(Distributed) Denial of Service Attacks.
8. Will not engage in activities that interrupt or interfere with ServerScale Services.
9. Will not engage in illegal activities.
ServerScale cannot by law allow the following users and viewers to
use the platform in the following cases:
a) You are not able to form legally binding contracts;
b) You are under the age of 13; without parental/legal guardian consent
c) a person barred from receiving and rendering services under the laws of the United
Kingdom or another applicable jurisdiction;
d) are suspended from using the Website or any of the Services; or
e) do not hold any valid form of communication between you and the website.
f) Your details are flagged by our Anti-Fraud system as carrying a high risk.
We may, at our absolute discretion, refuse to register any person or entity as a User. You
cannot transfer or assign any rights or obligations you have under this agreement without
prior written consent.
ServerScale reserves the right, at its sole discretion, to modify or replace any part of
this Agreement. It is your responsibility to check this Agreement periodically for changes.
Your continued use of or access to the Site following the posting of any changes to this
Agreement constitutes acceptance of those changes. ServerScale may also, in the future,
offer new services and/or features through the Site (including, the release of new tools and
resources). Such new features and/or services shall be subject to the terms & conditions. We
are constantly changing and improving our Services. We may add or remove functionalities or
features, and we may suspend or stop a Service altogether. You can stop using our Services
at any time, although we will be sorry to see you go. we may also stop providing Services to
you or add new limits to our services. We may modify these terms or any additional terms
that apply to a Service to, for example, reflect changes to the law or changes to our
Services.
You should look at the terms of service regularly to ensure that you are up to date.
You the consumer agrees that you will hold ServerScale free from all stipulations, liability
and or losses such as expenses and claims suffered either but not limited to the negligence
of the consumer and or indirect cause of ServerScale. In the event any loss is suffered you
the consumer agrees to hold but not limited to the following free from liability such as;
Employees, all other consumers, directors, suppliers, claimants and or anyone associated
with ServerScale unless stipulated by the governing law and direct cause is proven within a
Court of Law.
ServerScale holds at its pure digression the sole right to refuse, cancel and or terminate
all services of consumers in the event of a violation of unlawful activities, violation of
the terms and conditions of service, privacy policy or and the discretion of ServerScale
Management. In such a case, your accounts are terminated and your services will not be
refunded.
Consumers may also not be notified in the event of termination of accounts, as policy
violations result in immediate termination.
Policy Violations do not result in full or partial refunds.
Furthermore, the consumer acknowledges and agrees that the consideration which ServerScale
is charging hereunder does not include any consideration for assumption of the risk of
customer’s consequential, punitive, special or incidental damages which may arise in
connection with customer’s use of the software and documentation. Accordingly, the customer
agrees that ServerScale shall not be responsible to the consumer for any loss-of profit,
indirect, incidental, special, or consequential punitive damages arising out of the use of
the service or documentation.
We at ServerScale understant that sometimes a service just isn’t for you. Therefore, in the
event an order is made, you the consumer is granted with a Twenty-Four-hour (24h) timeframe
from the time of the order being placed to request a refund for any reason whatsoever, with
no questions asked.
However, as such some limitations do however apply,
1. Addons (IPs, etc.) are non-refundable
2. Dedicated Servers are non-refundable
3. A Cancellation request has been processed or submitted on the exact product
4. A refund has been processed on the account within the last three (3) months
5. The order is an upgrade to an existing service
6. The order/invoice has been paid using a payment method supported via FastSpring or
paid for using any form of cryptocurrency or gift cards.
7. If a backup restore has been processed on a service, it is no longer eligible for a
refund.
You will not be offered a refund or receive a refund after twenty-four-hours (24h) when:
1. You caused downtime.
2. You purposely bought maxed out services/servers to stress test.
3. You did receive support but were not transparent regarding any issues.
In the event, of the consumer paying for a service in advance and then deciding to cancel at
any point in the future, it will only be canceled at the end of the appointed billing
period.
Advanced payments and or prepaid advanced packages are eligible for refunds, within 24 hours
of payment.
Dedicated servers are not eligible for refunds regardless of the 24 hour
timeframe.
On all Game and VPS hosting plans we enforce the following renewal, suspension and
termination policy.
You will be sent an invoice 7 days before the service is due, once invoiced a service can
not be upgraded, downgraded or otherwise adjusted.
If unpaid the invoice will be marked as overdue at 11AM CEST, the day after the services due
date, the service will also be suspended. You will be sent a first overdue notice.
24 hours after the invoice was marked as overdue, you will be sent a second overdue
notice.
48 hours after the invoice was marked as overdue, you will be sent a third overdue
notice.
72 hours after the invoice was marked as overdue your server will be terminated and your
data will be removed.
For dedicated servers the following policy is enforced.
You will be sent an invoice 14 days before the service is due. If unpaid the invoice will be
marked as overdue and the service will be suspended. Your server will be turned off. 72
hours after the invoice was marked overdue if the invoice is still not paid, your server
will be terminated.
Depending on the case, we may be able to reinstate servers after they have been terminated
if the data has not yet been wiped. Please open a ticket to enquire about this.
Terminated Virtual or Game servers may be recoverable after termination, although this will
require a paid service for the backup to be restored onto and there is a €10 administration
fee to be paid beforehand. Please open a ticket to enquire about this.
You agree to not engage in any illegal activities on any Bare-Metal, Cloud or Web
Server or the ISP Network.
You take full responsibility that if your data is lost due to improper management or backup
procedures we are not responsible. Processes such as OS reinstalls totally wipe the disk on
your server therefore removing all previous data on the server.
Whilst we try to ensure every configuration of every server is in stock, this can not always
be guaranteed therefore some models marked as "In Stock", could take longer to provision. In
this case, we may offer you alternative configurations which we do have in stock, or
alternatively we will attempt to build the originally ordered configuration within 7 days.
If this 7 day setup period is not met by us, the customer reserves the right to request a
full refund of the ordered dedicated server via a ticket, if no refund request is received
we will continue to build the system until further notice from the customer. Once the system
is "Active" on the billing panel, no refunds will be provided.
In the case a custom agreement is reached with the ServerScale Support Team via a ticket,
this overrides any of the aforementioned refund / provisioning terms.
Services found to be abusing, may be suspended or terminated without prior warning and
refund. Services may be suspended or terminated due to the following reasons (but not
limited to):
Using DDoS / DoS scripts or programs and packet flooding, hosting or
distributing torrents or pirated content, attempts to gain unauthorized access to any
service other than your own, sending spam or unsolicited emails, port scanning, hosting TOR
endpoints, pen testing, sharing pirated content, torrenting.
In addition we do not permit heavy data processing such as AI training, machine learning or
crypto currency mining. Other actions deemed unauthorized by ServerScale may be investigated
and may result in a suspension. If you are unsure if something is permitted, please contact
us first.
We aim to provider a response within 60 minutes for all tickets, although depending on the
complexity of the request or time of day, this may be longer.
Bumping the tickets will further delay a response, as we answer tickets based on their
oldest reply.
Spamming our ticket system may result in you being banned from our support system and thus
not being able to get support in the future. We reserve the right to not provide support due
to, but not limited to, abusive comments such as swearing, or tagging. If this is a
continued problem your services may be terminated without refund. If you have any technical
queries or billing issues please create a ticket.
All our services are unmanaged unless specified elsewhere, due to this we are unable to
provide extended support for configuration issues.
(a) ServerScale is not in any way Affiliated with Mojang. AB. Nor should we be considered a
business endorsed by Mojang. AB.
(b) The client does not contact Mojang AB, in the event of failed payments or Server
issues.
(c) Support and or requests should be made within our Discord Server.
All enquiries, including those of a legal nature, should be directed to: legal@serverscale.net
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